# Ben Orozco - Resume

Engineering Manager · Growth & Product Engineering · Rails / React SaaS
Monterrey, MX 🇲🇽

## Contact
- Email: [benoror+cv@gmail.com](mailto:benoror+cv@gmail.com)
- Website: [benoror.com](https://www.benoror.com)
- GitHub: [github.com/benoror](https://github.com/benoror)
- LinkedIn: [linkedin.com/in/benoror](https://linkedin.com/in/benoror)
- Blog: [blog.benoror.com](https://blog.benoror.com)
- Resume URL: [resume.benoror.com/fleetio-em-growth](https://resume.benoror.com/fleetio-em-growth)

## About
Engineering manager and hands-on technical leader who measures teams by customer and business outcomes, not just features shipped. Led product and platform engineering in high-growth B2B SaaS—most recently helping scale Apptegy toward Series-C and 100MM+ ARR while hiring, coaching, and developing engineers across the U.S. and Mexico. Strong foundation in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) and [React](https://resume.benoror.com/fleetio-em-growth#react), comfortable partnering with Product, Design, and Analytics, and practiced at turning usage data, customer feedback, and feature-flagged delivery into clearer roadmap priorities. I care about engineering excellence and learning speed at the same time: quality systems, trustworthy instrumentation, and teams that can iterate without leaving a mess behind.

## Experience

### [Apptegy](https://www.apptegy.com)
_2020 - Nov 2025 - Little Rock, AR 🇺🇸_
High-growth EdTech SaaS serving 6,000+ school districts and 10MM+ users. Closest evidence of people leadership, Rails/React product delivery, analytics-minded platform work, and cross-functional partnership in a scaled B2B environment.

#### VP of Engineering
_Apr 2021  - Nov 2025 (Monterrey, MX 🇲🇽)_
Engineering leadership role focused on building high-performing teams, raising delivery quality, and aligning engineering execution with product and business outcomes during scale-up toward Series-C.

Achievements:
- Helped hire, form, and lead an engineering organization of 140+ engineers across the U.S. and Mexico, with emphasis on coaching, performance conversations, manager development, and a culture of ownership.
- Partnered with product and engineering leadership on roadmap sequencing, org design, and delivery systems as the company matured toward Series-C and 100MM+ ARR complexity.
- Raised the bar for engineering excellence while protecting velocity: architecture simplification, clearer domain boundaries, and operating rhythms that helped teams ship reliably at scale.
- Led practical AI enablement across engineering—[Cursor](https://resume.benoror.com/fleetio-em-growth#ai-tools), [Claude](https://resume.benoror.com/fleetio-em-growth#ai-tools), [CodeRabbit](https://resume.benoror.com/fleetio-em-growth#ai-tools), [Gemini](https://resume.benoror.com/fleetio-em-growth#ai-tools)—improving productivity by 10% and cutting code review time by 60%.

Key skills: Leadership, Management, Hiring, Mentoring, Agile, Architecture

#### Lead Software Engineer
_Mar 2020 - Abr 2021 (Monterrey, MX 🇲🇽)_
Hands-on engineering lead for platform and product work in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) and related services during rapid growth from ~500 to 2,000+ school districts.

Achievements:
- Built and scaled product-facing services in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) supporting web and mobile clients, including analytics, data management, forms/surveys, email newsletters and marketing campaigns, and real-time messaging.
- Shipped a multi-channel alerting service (SMS, voice/TTS, push, email) that scaled from tens to thousands of notifications per minute—work that sat directly on adoption and engagement workflows for school districts.
- Implemented an AuthN/Z identity provider on [OAuth2](https://resume.benoror.com/fleetio-em-growth#apis) and [OpenID Connect](https://resume.benoror.com/fleetio-em-growth#apis) to support SSO and user management across a growing product suite with a constant inflow of thousands of new users.
- Partnered closely with Product as scrum master and technical lead, sequencing work, reviewing code, and coaching engineers on quality, testing, and delivery discipline.

Key skills: Technical Leadership, Agile, System Design, Architecture, Code Review, Unit Testing

#### VP of Engineering
_Apr 2021  - Present (Monterrey, MX 🇲🇽)_
Shipped & scaled a suite of industry-leading products with quality and cadence in a high-growth Series-B EdTech startup.

Achievements:
- Help hiring, forming & leading a team of 140+ Engineers on both sides of the border by building a high-performance yet thoughtful engineering culture. Enabler for growth & learning, facilitating continuous improvement and seek of excellence.
- Participated in organizational restructuring when transitioning to a mature scale-up company towards Series-C 100MM+ ARR, focusing on strategy, planning, and execution of established processes, implementing org restructuring, planning frameworks, and delivery systems for sustained high-growth.
- Lead AI enablement projects across the Engineering organization, advocating adoption & best practices for tools such as [Cursor](https://resume.benoror.com/fleetio-em-growth#ai-tools), [Claude](https://resume.benoror.com/fleetio-em-growth#ai-tools), [CodeRabbit](https://resume.benoror.com/fleetio-em-growth#ai-tools), [Gemini](https://resume.benoror.com/fleetio-em-growth#ai-tools), etc. which lead to a 10% increase in productivity and 60% reduction in code review time.
- Led architecting & shipping of multiple high-impact services & products with consistent cadence & quality, ensuring uptime and scalability for millions of end-users.
- Advocated a significant cost-reduction, simplification & refactoring of gRPC-based microservices architecture & in-house frameworks following Domain-Driven Design (DDD) principles.

Key skills: Leadership, Management, Hiring, Mentoring, Agile, Architecture

### [Trivelta](https://trivelta.com/)
_2026 - Present - Boston, MA 🇺🇸_
B2B technology provider. Current hands-on technical lead role with people management, analytics delivery, and feature-flagged product work—useful signal that I still operate close to code, data, and team health.

#### Lead Software Engineer (Platform Team Lead)
_Jan 2026 - Present (Monterrey, MX 🇲🇽)_
Technical lead for the player account management platform team: shipping operator-facing admin tooling and analytics while raising engineering quality across a distributed team.

Achievements:
- Delivered in-product reporting and dashboards that replaced legacy Tableau views, with cross-store analytics enrichment so operators could act on usage and business data inside the product.
- Improved delivery speed and quality through design reviews, RFD/PRD planning, [code reviews](https://resume.benoror.com/fleetio-em-growth#technical-leadership), testing, [CI/CD](https://resume.benoror.com/fleetio-em-growth#devops-other), feature-flagged rollouts, and trunk-based development.
- Partnered with product and engineering leadership to scope and sequence roadmap work by business impact, technical risk, and execution constraints.
- Helped build the Monterrey engineering team through international hiring, technical interviewing, coaching, and performance management.

Key skills: Technical Leadership, Architecture, Domain-Driven Design, Delivery management, Hiring manager, People management, Python, FastAPI, AWS Serverless, AI enablement

### [HealthTree](https://www.healthtree.org)
_Jan 2019 - Mar 2020 - Salt Lake City, UT 🇺🇸_
Patient-facing healthcare platform. CTO role combining team building with product analytics and feedback loops tied to real usage.

#### CTO
CTO for a small product engineering team, coding daily while creating the measurement and delivery systems the team needed to learn from customers.

Achievements:
- Increased customer feedback awareness and success-metric visibility by standing up analytics and support infrastructure with [Metabase](https://resume.benoror.com/fleetio-em-growth#devops-other), [Sentry](https://resume.benoror.com/fleetio-em-growth#devops-other), and [Intercom](https://resume.benoror.com/fleetio-em-growth#product).
- Built backend APIs in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails), [React.js](https://resume.benoror.com/fleetio-em-growth#react) clients, and data pipelines while establishing review, testing, and CI/CD practices.
- Created a lean product development pipeline from scratch using [Kanban](https://resume.benoror.com/fleetio-em-growth#product), prioritizing work against customer outcomes rather than activity.
- Recruited and retained engineers in a competitive U.S. market while coaching for continuous improvement.

### [Ecaresoft](https://www.ecaresoft.com)
_2016 - 2019 - Austin, TX 🇺🇸_
Healthcare SaaS across Latin America and the Middle East. Strong evidence of taking a product from MVP to product-market fit, growing usage, and aligning engineering with product and GTM partners.

#### CTO - [Nimbo](https://www.nimbo-x.com)
_Feb 2016 - Jan 2019 (Monterrey, MX 🇲🇽)_
CTO for Nimbo, leading engineering and product execution from MVP to product-market fit with thousands of monthly active physicians and clinic staff.

Achievements:
- Scaled the product toward thousands of MAUs and growing ARR by balancing UX quality, delivery speed, and technical foundations in a competitive market.
- Established Rails/API and frontend delivery practices, then expanded into supporting services for search, clinical workflows, and ML-assisted prediction.
- Improved team effectiveness through recruiting, coaching, and lean [Kanban](https://resume.benoror.com/fleetio-em-growth#product) product development.

#### CTO
_Jan 2018 - Jan 2019 (Monterrey, MX 🇲🇽)_
CTO for the wider portfolio, aligning technology strategy and delivery with Product, Sales, and Support as the business entered new markets.

Achievements:
- Improved roadmap prioritization and team performance measurement by adopting SCRUM and Kanban, then reinforcing outcomes through OKRs, reviews, and one-on-ones.
- Stood up analytics and customer-feedback infrastructure ([Metabase](https://resume.benoror.com/fleetio-em-growth#devops-other), [Sentry](https://resume.benoror.com/fleetio-em-growth#devops-other), [Intercom](https://resume.benoror.com/fleetio-em-growth#product)) so product decisions stayed connected to real usage.
- Worked directly with Product, Sales, and Support to turn customer input into sequenced engineering work.

#### Tech Lead - [Nebula](https://www.usenebula.com)
_Oct 2017 - Jul 2018 (Monterrey, MX 🇲🇽)_
Bootstraped a claims management system for the insurance industry in LatAm by working on technical development and defining a Domain-driven microservices architecture

Achievements:
- Full-stack development using [Elixir](https://resume.benoror.com/fleetio-em-growth#backend-other)/[Phoenix](https://resume.benoror.com/fleetio-em-growth#backend-other) for Backend and [Ember.js](https://resume.benoror.com/fleetio-em-growth#frontend-other) for Frontend
- [Domain-driven Design](https://resume.benoror.com/fleetio-em-growth#technical-leadership) architecture using Bounded Contexts
- DevOps infrastructure using [Docker](https://resume.benoror.com/fleetio-em-growth#docker) containers on [AWS](https://resume.benoror.com/fleetio-em-growth#aws): [Elastic Beanstalk](https://resume.benoror.com/fleetio-em-growth#aws)

### [BaseQL](https://www.baseql.com)
_2020 - 2024 - Miami, FL 🇺🇸_
Bootstrapped SaaS product turned cloud data sources into a GraphQL access layer. Founder-level ownership of activation, iteration, and customer conversations through acquisition.

#### Founder
Founder responsible for product, engineering, support, and growth decisions end to end until acquisition in 2024.

Achievements:
- Built and shipped the product hands-on across [Node.js](https://resume.benoror.com/fleetio-em-growth#javascript), [React.js](https://resume.benoror.com/fleetio-em-growth#react), and [Next.js](https://resume.benoror.com/fleetio-em-growth#next.js), staying close to users and support conversations that shaped the roadmap.
- Took the company from side project to successful acquisition, with direct ownership of whether the product was useful enough to retain and expand.

### [Brokerlit](https://www.brokerlit.com)
_2023 - Present - Monterrey, MX 🇲🇽_
Real Estate SaaS providing an MLS, CMS & CRM platform for brokers to manage their properties and inbound leads generation.

#### Technical Co-Founder
Developed real estate SaaS platform with the help of a freelance contractor.

Achievements:
- Hands-on development of the platform in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) & [Typescript](https://resume.benoror.com/fleetio-em-growth#typescript)/[React.js](https://resume.benoror.com/fleetio-em-growth#react)/[Next.js](https://resume.benoror.com/fleetio-em-growth#next.js)
- DevOps infrastructure based on [Fly.io](https://resume.benoror.com/fleetio-em-growth#devops-other) k8s service & [Vercel](https://resume.benoror.com/fleetio-em-growth#next.js) serverless hosting

### [Panax](https://panax.io)
_2014 - 2016 - San Luis Potosi, MX 🇲🇽_
Low-code tool for building business applications.

- **Full Stack Developer**: Launched an MVP of No-Code tool for internal business applications by defining a Client-server architecture using: [Node.js](https://resume.benoror.com/fleetio-em-growth#javascript) / [Express](https://resume.benoror.com/fleetio-em-growth#javascript) [SQL Server](https://resume.benoror.com/fleetio-em-growth#databases) [Angular.js](https://resume.benoror.com/fleetio-em-growth#frontend-other)

### [OperIT](https://www.servicesinit.com)
_2014 - 2014 - San Luis Potosi, MX 🇲🇽_
IT nearshoring consultancy services for U.S. companies

- **Software Consultant**: Define and execute ETL, Analytics and Business Intelligence processes and maintenance of existing software

### [SAP](https://www.sap.com)
_2013 - 2014 - Walldorf, DE 🇩🇪_
World's largest company of ERP software

- **Software Engineering Intern**: Test-driven development for Supportability & SaaS enterprise product lines using [JavaScript](https://resume.benoror.com/fleetio-em-growth#javascript) and [Jasmine](https://resume.benoror.com/fleetio-em-growth#javascript)

### [CotizaHoy](https://www.cotizahoy.com)
_2010 - 2013 - San Luis Potosi, MX 🇲🇽_
B2B startup for car manufacturing industry

- **Technical Co-Founder**: Launched SaaS/Marketplace developed in [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) [PostgreSQL](https://resume.benoror.com/fleetio-em-growth#databases) [Heroku](https://resume.benoror.com/fleetio-em-growth#devops-other)

### [NIC Mexico](https://www.nicmexico.mx)
_2008 - 2009 - Monterrey, MX 🇲🇽_
NIC organization for .mx top-level domains

- **Software Development Intern**: Developed internal and customer apps in PHP Java and PL/SQL

## Skills
- **Leadership** (11y) - Engineering management centered on hiring, coaching, performance, and team health. Experienced developing engineers and managers while keeping delivery accountable to customer and business outcomes.: Technical Leadership: Project scope & sequencing, Delivery management, Ownership & Accountability, System Design Architecture, Code reviews, Mentoring & Coaching, Agile Methodologies, Roadmaps Planning; Strategic Planning: Tooling & AI enablement, Vendor & cost management, Buy vs Build decisions, Team composition & org design, Architecture & design reviews, RFC/RFD technical documentation, Product + Engineering leadership alignment, Resource allocation; People Management: Mentorship, Coaching, Performance reviews, Performance management, Conflict resolution; Recruitment: Talent sourcing, Hiring manager, Interviewing, Technical screening scripts/challenges, Interviewer coaching, Recruitment process;
- **Product** (11y) - Product-minded engineering leadership: roadmap trade-offs with Product and Design, usage-informed prioritization, and judging work by activation, adoption, and customer value rather than output alone.: Roadmap planning; Resource allocation; Design reviews; UI/UX assessment; Problem solving with business focus; Project management;
- **Backend** (17y) - Deep [Ruby on Rails](https://resume.benoror.com/fleetio-em-growth#ruby-on-rails) and API background across B2B SaaS products, plus analytics-oriented services, background jobs, and the instrumentation needed to trust product decisions.: Ruby on Rails: Rails 7, Sidekiq, TDD, RSpec, Capybara; Developing APIs: REST API, GraphQL; Serverless on AWS: Python on AWS Lambda, DynamoDB, Amplify, Cognito; Databases: PostgreSQL, MySQL, Redis, NoSQL; API integrations: REST, GraphQL; Other: Node.js, Python, Kafka, Rust, Elixir, Shell, Search engines - ElasticSearch, Solr, Git;
- **Frontend** (9y) - Product-surface experience in [React](https://resume.benoror.com/fleetio-em-growth#react), [TypeScript](https://resume.benoror.com/fleetio-em-growth#typescript), and related stacks—useful when growth work lives in onboarding, admin, and in-product conversion flows.: React: React Testing Library, Playwright, Storybook, Redux, Tailwind CSS, React Query; Typescript; Javascript: Node.js, Jest; Next.js: NextAuth, Vercel; Other: Hotwire & Stimulus, React Native, TailwindCSS;
- **DevOps** (8y) - Delivery systems that support safe iteration: CI/CD, feature-flagged rollouts, observability, and cloud infrastructure that lets teams move quickly without losing reliability.: AWS: EKS, S3, EC2, RDS, Lambda, Cloudflare; Docker; Kubernetes: GitOPS - ArgoCD, Kustomize, Helm; Other: Greenfield infrastructure setup, Terraform, CI/CD, CDN, Observability, Distributed systems, Fly.io;
- **AI** (4y) - Practical AI enablement for engineering teams—tooling adoption, workflow standards, and measurable improvements to productivity and review quality.: AI tools: Cursor / CLI, Claude / Code CLI, OpenCode, OpenAI / API, Gemini, CodeRabbit; Multi-agent orchestration: AGENTS.md / CLAUDE.md / .cursor/rules, Git worktrees, MCP / ACP, Agent Skills, Parallel agents, QMD workflows; Workflows: Plan-first for complex tasks, Parallel exploration and execution, Verification-first loops (tests, checks, review), Learn from mistakes via docs/rules updates, Automating repeatable workflows (skills/commands); AI product features: Chatbots, RAGs (Pinecone, pgvector), Context tuning & prompt refinement, Security and privacy guardrails;

## Education
- **MBA International Business Consulting** - [Hochschule Offenburg](https://www.hs-offenburg.de/)
  - Oct 2012 - Feb 2014
  - Offenburg, Germany
  - University of Applied Sciences Offenburg
- **BS Computer Science and Technology** - [ITESM Monterrey](https://tec.mx/en)
  - Aug 2005 - Dec 2009
  - Monterrey, Mexico
  - Monterrey Institute of Technology and Higher Education

## Languages
- 🇪🇸 Spanish: Native (100/100)
- 🇬🇧 English: Fluent (100/100)
- 🇩🇪 German: Basic (25/100)

Based on the print layout content from `apps/resume`, generated from `@workspace/data/resume`.