# Ben Orozco - Resume Technical Generalist Β· Platform Engineering Β· AI Systems & Workflows Monterrey, MX πŸ‡²πŸ‡½ ## Contact - Email: [benoror+cv@gmail.com](mailto:benoror+cv@gmail.com) - Website: [benoror.com](https://www.benoror.com) - GitHub: [github.com/benoror](https://github.com/benoror) - LinkedIn: [linkedin.com/in/benoror](https://linkedin.com/in/benoror) - Blog: [blog.benoror.com](https://blog.benoror.com) - Resume URL: [resume.benoror.com/fleetio-leverage](https://resume.benoror.com/fleetio-leverage) ## About Hands-on technical generalist with a background spanning engineering leadership, platform architecture, product thinking, and full-stack delivery across SaaS environments. Built platform engineering, systems and leverage that make other teams more effective. Across product and platform roles, I have built APIs, integrations, auth systems, internal platforms, CI/CD workflows, and AI-enabled engineering practices while staying close to usability, adoption, and business impact. I am especially energized by ambiguous, cross-functional problems where the right outcome is not a single feature, but a leverage layer that connects knowledge, workflows, and tools into something other people can extend and rely on. ## Experience ### [Apptegy](https://www.apptegy.com) _2020 - Present (5yr) - Little Rock, AR πŸ‡ΊπŸ‡Έ_ High-growth SaaS platform serving 6,000+ school districts and 10MM+ users across the U.S. and Canada. Strong fit for leverage-style work across internal platforms, identity, integrations, delivery systems, and AI enablement at scale. #### VP of Engineering _Apr 2021 - Present (Monterrey, MX πŸ‡²πŸ‡½)_ Engineering leadership role with continued hands-on influence across AI enablement, platform quality, architecture simplification, and systems that improved developer effectiveness across a distributed organization. Achievements: - Led AI enablement efforts across engineering, driving practical adoption of tools such as [Cursor](https://resume.benoror.com/fleetio-leverage#ai-tools), [Claude](https://resume.benoror.com/fleetio-leverage#ai-tools), [CodeRabbit](https://resume.benoror.com/fleetio-leverage#ai-tools), and [Gemini](https://resume.benoror.com/fleetio-leverage#ai-tools), which improved productivity by 10% and reduced code review time by 60%. - Sponsored and shipped high-impact platform and product work with strong reliability and scalability expectations for millions of end users. - Advocated architecture simplification and cost reduction by evolving a gRPC-based microservices landscape and internal frameworks around clearer domain boundaries and better delivery ergonomics. Key skills: Leadership, Management, Hiring, Mentoring, Agile, Architecture #### Lead Software Engineer _Mar 2020 - Abr 2021 (Monterrey, MX πŸ‡²πŸ‡½)_ Hands-on platform and infrastructure leadership role focused on service architecture, identity, integrations, internal tooling, and scaling foundations during rapid company growth. Achievements: - Led platform and infrastructure engineering across internal and customer-facing products, combining architecture leadership with direct implementation. - Built an AuthN/Z identity provider based on [OAuth2](https://resume.benoror.com/fleetio-leverage#apis) and [OpenID Connect](https://resume.benoror.com/fleetio-leverage#apis) to support SSO and user management across existing and newer products. - Built and scaled core services including alerts, translation, ETL/data pipelines, forms, learning management, and real-time messaging capabilities. - Owned delivery across AWS, Kubernetes, CI/CD, and release management for a service-oriented platform operating at meaningful scale. Key skills: Technical Leadership, Agile, System Design, Architecture, Code Review, Unit Testing ### [Brokerlit](https://www.brokerlit.com) _2023 - Present - Monterrey, MX πŸ‡²πŸ‡½_ Real estate SaaS spanning MLS, CMS, and CRM workflows. Useful evidence of fast-moving, full-stack product work with direct ownership over internal and external tools. #### Technical Co-Founder Technical co-founder role focused on shipping product quickly across backend, frontend, and infrastructure while working closely with actual user workflows. Achievements: - Built the platform hands-on in [Ruby on Rails](https://resume.benoror.com/fleetio-leverage#ruby-on-rails), [TypeScript](https://resume.benoror.com/fleetio-leverage#typescript), [React.js](https://resume.benoror.com/fleetio-leverage#react), and [Next.js](https://resume.benoror.com/fleetio-leverage#next.js). - Owned infrastructure and developer workflow decisions using [Fly.io](https://resume.benoror.com/fleetio-leverage#devops-other) and [Vercel](https://resume.benoror.com/fleetio-leverage#next.js), keeping the product simple to ship and iterate. ### [BaseQL](https://www.baseql.com) _2020 - 2024 - Miami, FL πŸ‡ΊπŸ‡Έ_ Founder-led SaaS product turning cloud data sources into a GraphQL access layer; highly relevant to context layers, structured access to data, and enabling users with better interfaces over distributed systems. #### Founder Founder and product builder responsible for end-to-end strategy, architecture, full-stack implementation, and shipping until acquisition. Achievements: - Built a product centered on structured access to cloud data, solving the problem of turning messy underlying systems into a cleaner developer and user interface. - Shipped hands-on across [Node.js](https://resume.benoror.com/fleetio-leverage#javascript), [React.js](https://resume.benoror.com/fleetio-leverage#react), [Next.js](https://resume.benoror.com/fleetio-leverage#next.js), APIs, and infrastructure, balancing product usability with technical depth. - Took the company from side project to successful acquisition, demonstrating ownership, speed, and practical product sense. ### [Ecaresoft](https://www.ecaresoft.com) _2016 - 2019 - Austin, TX πŸ‡ΊπŸ‡Έ_ Healthcare SaaS and hospital systems business across Latin America and the Middle East. Strong evidence of APIs, microservices, internal process design, product collaboration, and operating in ambiguity. #### CTO _Jan 2018 - Jan 2019 (Monterrey, MX πŸ‡²πŸ‡½)_ CTO role spanning technology strategy, software delivery, operations, and cross-functional alignment as the business expanded into new international markets. Achievements: - Owned architecture and delivery decisions for APIs, microservices, and serverless capabilities supporting international expansion. - Improved availability and resilience through stronger cloud architecture, CI/CD, automated testing, containerization, and DevOps practices. - Worked closely with Product, Sales, and Support leadership to align priorities, execution, and operational feedback loops. #### CTO - [Nimbo](https://www.nimbo-x.com) _Feb 2016 - Jan 2019 (Monterrey, MX πŸ‡²πŸ‡½)_ CTO for Nimbo, leading product and platform scale from MVP to product-market fit across physicians and clinics in Latin America. Achievements: - Defined system architecture and launched reliable APIs, microservices, and supporting infrastructure across Ruby, Java, PostgreSQL, Redis, and Sidekiq. - Delivered specialized capabilities including a machine learning prediction and classification service in [Python](https://resume.benoror.com/fleetio-leverage#backend-other) and [Tensorflow](https://resume.benoror.com/fleetio-leverage#ai-product-features). - Improved team effectiveness through better recruiting, coaching, and lean product delivery practices. #### Tech Lead - [Nebula](https://www.usenebula.com) _Oct 2017 - Jul 2018 (Monterrey, MX πŸ‡²πŸ‡½)_ Bootstraped a claims management system for the insurance industry in LatAm by working on technical development and defining a Domain-driven microservices architecture Achievements: - Full-stack development using [Elixir](https://resume.benoror.com/fleetio-leverage#backend-other)/[Phoenix](https://resume.benoror.com/fleetio-leverage#backend-other) for Backend and [Ember.js](https://resume.benoror.com/fleetio-leverage#frontend-other) for Frontend - [Domain-driven Design](https://resume.benoror.com/fleetio-leverage#technical-leadership) architecture using Bounded Contexts - DevOps infrastructure using [Docker](https://resume.benoror.com/fleetio-leverage#docker) containers on [AWS](https://resume.benoror.com/fleetio-leverage#aws): [Elastic Beanstalk](https://resume.benoror.com/fleetio-leverage#aws) ### [HealthTree](https://www.healthtree.org) _Jan 2019 - Mar 2020 - Salt Lake City, UT πŸ‡ΊπŸ‡Έ_ Healthcare platform for cancer patients, their families and caregivers, with the mission of accelerating the finding of a cure #### CTO Developed web & mobile platforms for cancer patients to find their best treatment options. Achievements: - Put together development team and processes for backend APIs in [Ruby on Rails](https://resume.benoror.com/fleetio-leverage#ruby-on-rails), frontend clients in [React.js](https://resume.benoror.com/fleetio-leverage#react) & data pipelines by hands-on programming, code reviewing & testing. - Automated products lifecycle via DevOps & Continuous Integration/Delivery pipelines. - Increased customer feedback awareness and success metrics by creating support & analytics infrastructure in: [Metabase](https://resume.benoror.com/fleetio-leverage#devops-other) [Sentry](https://resume.benoror.com/fleetio-leverage#devops-other) [Intercom](https://resume.benoror.com/fleetio-leverage#product) - Created a product development pipeline from scratch to priotitize and measure performance using Agile [Kanban](https://resume.benoror.com/fleetio-leverage#product) methodology in [Trello](https://resume.benoror.com/fleetio-leverage#product) - Decreased bugs and improved overall quality via technical leadership & mentoring to achieve continuous improvement as a team - Defined a Technology Strategy and Software Architecture aligned with product vision - Recruited and retained top talent in a competitive U.S. market ### [Panax](https://panax.io) _2014 - 2016 - San Luis Potosi, MX πŸ‡²πŸ‡½_ Low-code tool for building business applications. - **Full Stack Developer**: Launched an MVP of No-Code tool for internal business applications by defining a Client-server architecture using: [Node.js](https://resume.benoror.com/fleetio-leverage#javascript) / [Express](https://resume.benoror.com/fleetio-leverage#javascript) [SQL Server](https://resume.benoror.com/fleetio-leverage#databases) [Angular.js](https://resume.benoror.com/fleetio-leverage#frontend-other) ### [OperIT](https://www.servicesinit.com) _2014 - 2014 - San Luis Potosi, MX πŸ‡²πŸ‡½_ IT nearshoring consultancy services for U.S. companies - **Software Consultant**: Define and execute ETL, Analytics and Business Intelligence processes and maintenance of existing software ### [SAP](https://www.sap.com) _2013 - 2014 - Walldorf, DE πŸ‡©πŸ‡ͺ_ World's largest company of ERP software - **Software Engineering Intern**: Test-driven development for Supportability & SaaS enterprise product lines using [JavaScript](https://resume.benoror.com/fleetio-leverage#javascript) and [Jasmine](https://resume.benoror.com/fleetio-leverage#javascript) ### [CotizaHoy](https://www.cotizahoy.com) _2010 - 2013 - San Luis Potosi, MX πŸ‡²πŸ‡½_ B2B startup for car manufacturing industry - **Technical Co-Founder**: Launched SaaS/Marketplace developed in [Ruby on Rails](https://resume.benoror.com/fleetio-leverage#ruby-on-rails) [PostgreSQL](https://resume.benoror.com/fleetio-leverage#databases) [Heroku](https://resume.benoror.com/fleetio-leverage#devops-other) ### [NIC Mexico](https://www.nicmexico.mx) _2008 - 2009 - Monterrey, MX πŸ‡²πŸ‡½_ NIC organization for .mx top-level domains - **Software Development Intern**: Developed internal and customer apps in PHP Java and PL/SQL ## Skills - **Backend** (17y) - Strong backend and integration foundation across APIs, auth, structured data access, service architecture, and systems that connect other systems together reliably.: Ruby on Rails: Rails 7, Sidekiq, TDD, RSpec, Capybara; Developing APIs: REST API, GraphQL; Serverless on AWS: Python on AWS Lambda, DynamoDB, Amplify, Cognito; Databases: PostgreSQL, MySQL, Redis, NoSQL; API integrations: REST, GraphQL; Other: Node.js, Python, Kafka, Rust, Elixir, Shell, Search engines - ElasticSearch, Solr, Git; - **AI** (4y) - AI leverage work spanning AI-assisted engineering, internal enablement, agent workflows, context-layer thinking, and production-oriented adoption of AI tools.: AI tools: Cursor / CLI, Claude / Code CLI, OpenCode, OpenAI / API, Gemini, CodeRabbit; Multi-agent orchestration: AGENTS.md / CLAUDE.md / .cursor/rules, Git worktrees, MCP / ACP, Agent Skills, Parallel agents, QMD workflows; Workflows: Plan-first for complex tasks, Parallel exploration and execution, Verification-first loops (tests, checks, review), Learn from mistakes via docs/rules updates, Automating repeatable workflows (skills/commands); AI product features: Chatbots, RAGs (Pinecone, pgvector), Context tuning & prompt refinement, Security and privacy guardrails; - **DevOps** (8y) - Infrastructure and delivery experience across CI/CD, cloud architecture, Kubernetes, observability, and developer workflow reliability.: AWS: EKS, S3, EC2, RDS, Lambda, Cloudflare; Docker; Kubernetes: GitOPS - ArgoCD, Kustomize, Helm; Other: Greenfield infrastructure setup, Terraform, CI/CD, CDN, Observability, Distributed systems, Fly.io; - **Frontend** (9y) - Full-stack capability across React, Next.js, TypeScript, and UX-sensitive delivery for internal tools and product surfaces that need real adoption.: React: React Testing Library, Playwright, Storybook, Redux, Tailwind CSS, React Query; Typescript; Javascript: Node.js, Jest; Next.js: NextAuth, Vercel; Other: Hotwire & Stimulus, React Native, TailwindCSS; - **Leadership** (11y) - Technical leadership focused on architecture, standards, cross-functional execution, and helping teams move faster through better systems rather than heavier process.: Technical Leadership: Project scope & sequencing, Delivery management, Ownership & Accountability, System Design Architecture, Code reviews, Mentoring & Coaching, Agile Methodologies, Roadmaps Planning; Strategic Planning: Tooling & AI enablement, Vendor & cost management, Buy vs Build decisions, Team composition & org design, Architecture & design reviews, RFC/RFD technical documentation, Product + Engineering leadership alignment, Resource allocation; People Management: Mentorship, Coaching, Performance reviews, Performance management, Conflict resolution; Recruitment: Talent sourcing, Hiring manager, Interviewing, Technical screening scripts/challenges, Interviewer coaching, Recruitment process; - **Product** (11y) - Product-minded approach to internal tooling: talk to users, reduce friction, care about adoption, and build leverage that improves how people actually work.: Roadmap planning; Resource allocation; Design reviews; UI/UX assessment; Problem solving with business focus; Project management; ## Education - **MBA International Business Consulting** - [Hochschule Offenburg](https://www.hs-offenburg.de/) - Oct 2012 - Feb 2014 - Offenburg, Germany - University of Applied Sciences Offenburg - **BS Computer Science and Technology** - [ITESM Monterrey](https://tec.mx/en) - Aug 2005 - Dec 2009 - Monterrey, Mexico - Monterrey Institute of Technology and Higher Education ## Languages - πŸ‡ͺπŸ‡Έ Spanish: Native (100/100) - πŸ‡¬πŸ‡§ English: Fluent (100/100) - πŸ‡©πŸ‡ͺ German: Basic (25/100) Based on the print layout content from `apps/resume`, generated from `@workspace/data/resume`.