# Ben Orozco - Resume

CTO / Head of Engineering · SaaS Platform Ownership · Architecture & Launch Readiness
Monterrey, MX 🇲🇽

## Contact
- Email: [benoror+cv@gmail.com](mailto:benoror+cv@gmail.com)
- Website: [benoror.com](https://www.benoror.com)
- GitHub: [github.com/benoror](https://github.com/benoror)
- LinkedIn: [linkedin.com/in/benoror](https://linkedin.com/in/benoror)
- Blog: [blog.benoror.com](https://blog.benoror.com)
- Resume URL: [resume.benoror.com/revun-cto](https://resume.benoror.com/revun-cto)

## About
Hands-on CTO and VP of Engineering with 15+ years shipping and operating multi-role SaaS platforms — CRM and workflow systems, communications, reporting, identity/RBAC, integrations, and AI-assisted product work. I have led remote engineering orgs up to 140+ people, inherited messy systems, simplified architecture to cut cost and risk, and stayed close enough to the codebase to challenge weak technical decisions. Comfortable owning the full stack of accountability: technical roadmap, engineering standards, CI/CD and launch readiness, vendor and cloud spend, and explaining trade-offs clearly to non-technical leadership. Direct experience in real estate technology through Brokerlit (MLS, CMS, CRM), plus deep operational-software work across EdTech and healthcare platforms with admins, staff, customers, and partner roles.

## Core Skills
- Leadership: 100/100 (11y)
- Backend: 100/100 (17y)
- Product: 100/100 (11y)
- AI: 85/100 (4y)
- DevOps: 80/100 (8y)
- Frontend: 90/100 (9y)

## Experience

### [Apptegy](https://www.apptegy.com)
_2020 - Nov 2025 - Little Rock, AR 🇺🇸_
High-growth EdTech SaaS serving 6,000+ school districts and 10MM+ users. Closest evidence of VP-level ownership across architecture, remote engineering leadership, cost control, AI enablement, multi-channel integrations, and multi-role product systems at scale.

#### VP of Engineering
_Apr 2021  - Nov 2025 (Monterrey, MX 🇲🇽)_
VP of Engineering owning technical direction, org health, delivery systems, and architecture quality as the company scaled toward Series-C and 100MM+ ARR complexity.

Achievements:
- Helped hire, form, and lead a remote engineering organization of 140+ engineers across the U.S. and Mexico — coaching managers and ICs, running performance systems, and keeping ownership culture intact through growth.
- Drove architecture simplification and meaningful cost reduction across a gRPC microservices landscape and in-house frameworks, pushing clearer domain boundaries and more sustainable delivery.
- Partnered with product and company leadership on roadmap sequencing, org design, and execution risk — translating technical debt, launch blockers, and trade-offs into plain business terms.
- Led practical AI enablement across engineering ([Cursor](https://resume.benoror.com/revun-cto#ai-tools), [Claude](https://resume.benoror.com/revun-cto#ai-tools), [CodeRabbit](https://resume.benoror.com/revun-cto#ai-tools), [Gemini](https://resume.benoror.com/revun-cto#ai-tools)), improving productivity by 10% and cutting code review time by 60% while keeping quality and privacy discipline.

Key skills: Leadership, Management, Hiring, Mentoring, Agile, Architecture

#### Lead Software Engineer
_Mar 2020 - Abr 2021 (Monterrey, MX 🇲🇽)_
Hands-on platform lead during rapid growth from ~500 to 2,000+ school districts: CRM-adjacent workflows, identity/RBAC foundations, notifications, integrations, and delivery controls.

Achievements:
- Built an AuthN/Z identity provider on [OAuth2](https://resume.benoror.com/revun-cto#apis) and [OpenID Connect](https://resume.benoror.com/revun-cto#apis) for SSO and user management across a growing multi-product suite with thousands of new users flowing in continuously.
- Designed and shipped a multi-channel alerting relay (SMS, voice/TTS, push, email, social) with provider adapters, retries, webhooks, and async analytics — scaling from tens to thousands of notifications per minute under crisis load.
- Led platform services for forms/surveys, ETL, translation, LMS, and real-time messaging in [Ruby on Rails](https://resume.benoror.com/revun-cto#ruby-on-rails)/[PostgreSQL](https://resume.benoror.com/revun-cto#databases) with [Sidekiq](https://resume.benoror.com/revun-cto#ruby-on-rails) handling hundreds of thousands of background jobs a day.
- Owned reliability and release practices across [AWS](https://resume.benoror.com/revun-cto#aws), [Kubernetes](https://resume.benoror.com/revun-cto#kubernetes), and [CI/CD](https://resume.benoror.com/revun-cto#devops-other), and raised the bar through architecture reviews, testing, and mentoring.

Key skills: Technical Leadership, Agile, System Design, Architecture, Code Review, Unit Testing

#### VP of Engineering
_Apr 2021  - Present (Monterrey, MX 🇲🇽)_
Shipped & scaled a suite of industry-leading products with quality and cadence in a high-growth Series-B EdTech startup.

Achievements:
- Help hiring, forming & leading a team of 140+ Engineers on both sides of the border by building a high-performance yet thoughtful engineering culture. Enabler for growth & learning, facilitating continuous improvement and seek of excellence.
- Participated in organizational restructuring when transitioning to a mature scale-up company towards Series-C 100MM+ ARR, focusing on strategy, planning, and execution of established processes, implementing org restructuring, planning frameworks, and delivery systems for sustained high-growth.
- Lead AI enablement projects across the Engineering organization, advocating adoption & best practices for tools such as [Cursor](https://resume.benoror.com/revun-cto#ai-tools), [Claude](https://resume.benoror.com/revun-cto#ai-tools), [CodeRabbit](https://resume.benoror.com/revun-cto#ai-tools), [Gemini](https://resume.benoror.com/revun-cto#ai-tools), etc. which lead to a 10% increase in productivity and 60% reduction in code review time.
- Led architecting & shipping of multiple high-impact services & products with consistent cadence & quality, ensuring uptime and scalability for millions of end-users.
- Advocated a significant cost-reduction, simplification & refactoring of gRPC-based microservices architecture & in-house frameworks following Domain-Driven Design (DDD) principles.

Key skills: Leadership, Management, Hiring, Mentoring, Agile, Architecture

### [Brokerlit](https://www.brokerlit.com)
_2023 - Present - Monterrey, MX 🇲🇽_
Real estate SaaS spanning MLS, CMS, and CRM for brokers — direct property-tech and multi-workflow product ownership. Strongest niche signal for property operations platforms.

#### Technical Co-Founder
Technical co-founder owning product architecture and full-stack delivery for broker-facing property and lead workflows.

Achievements:
- Built the platform end to end in [Ruby on Rails](https://resume.benoror.com/revun-cto#ruby-on-rails), [TypeScript](https://resume.benoror.com/revun-cto#typescript), [React.js](https://resume.benoror.com/revun-cto#react), and [Next.js](https://resume.benoror.com/revun-cto#next.js) — listings, CRM/lead capture, and content workflows for brokers.
- Ran lean infrastructure on [Fly.io](https://resume.benoror.com/revun-cto#devops-other) and [Vercel](https://resume.benoror.com/revun-cto#next.js), making build-versus-buy and cost decisions with a very small team.

### [Trivelta](https://trivelta.com/)
_2026 - Present - Boston, MA 🇺🇸_
B2B platform company. Current hands-on technical lead role proving I still evaluate systems, write critical path code, and raise engineering quality while managing a distributed team.

#### Lead Software Engineer (Platform Team Lead)
_Jan 2026 - Present (Monterrey, MX 🇲🇽)_
Platform team lead owning architecture and delivery across a legacy system and its greenfield replacement — exactly the inherit-and-improve pattern this role requires.

Achievements:
- Architecting and building the admin backend in [FastAPI](https://resume.benoror.com/revun-cto#backend-other)/[Python](https://resume.benoror.com/revun-cto#backend-other) with DDD bounded contexts, deployed on [AWS](https://resume.benoror.com/revun-cto#aws) serverless with [OpenSearch](https://resume.benoror.com/revun-cto#backend-other)-backed analytics and a [React](https://resume.benoror.com/revun-cto#react) UI.
- Keeping production healthy on the legacy path while migrating behind feature flags — sequencing debt payoff against business delivery without freezing the roadmap.
- Established design reviews, RFD/PRD planning, [code reviews](https://resume.benoror.com/revun-cto#technical-leadership), testing, [CI/CD](https://resume.benoror.com/revun-cto#devops-other), and trunk-based development; standardized practical [AI workflows](https://resume.benoror.com/revun-cto#ai-workflows) for the team.
- Helped build and organize the Monterrey engineering team through international hiring, interviewing, coaching, and performance management.

Key skills: Technical Leadership, Architecture, Domain-Driven Design, Delivery management, Hiring manager, People management, Python, FastAPI, AWS Serverless, AI enablement

### [Ecaresoft](https://www.ecaresoft.com)
_2016 - 2019 - Austin, TX 🇺🇸_
EHR and hospital systems for clinics and hospitals across Latin America and the Middle East. Multi-role operational software (physicians, clinic staff, admins) with CTO ownership from MVP through international expansion.

#### CTO - [Nimbo](https://www.nimbo-x.com)
_Feb 2016 - Jan 2019 (Monterrey, MX 🇲🇽)_
CTO for Nimbo, taking a cloud EHR and practice-management product from MVP to product-market fit with thousands of monthly active clinical users.

Achievements:
- Owned end-to-end clinical and practice workflows — scheduling, records, billing — with fault-tolerant APIs in [Ruby](https://resume.benoror.com/revun-cto#ruby-on-rails), [PostgreSQL](https://resume.benoror.com/revun-cto#databases), [Redis](https://resume.benoror.com/revun-cto#databases), and [Sidekiq](https://resume.benoror.com/revun-cto#ruby-on-rails).
- Shipped supporting services for full-text search ([Solr](https://resume.benoror.com/revun-cto#backend-other)), drug interactions, and ML classification in [Python](https://resume.benoror.com/revun-cto#backend-other), while establishing coding, review, and testing standards.
- Balanced quality and speed through recruiting, coaching, and lean [Kanban](https://resume.benoror.com/revun-cto#product) delivery in a market with dated incumbent software.

#### CTO
_Jan 2018 - Jan 2019 (Monterrey, MX 🇲🇽)_
CTO for the wider portfolio: technology strategy, delivery, and cross-functional alignment as the business entered Argentina and the Middle East.

Achievements:
- Launched internationalization through APIs, microservices, and serverless functions; improved availability with containers, automated testing, and CI/CD.
- Worked directly with Product, Sales, and Support to turn customer feedback into sequenced roadmap decisions, including joining customer conversations first-hand.

#### Tech Lead - [Nebula](https://www.usenebula.com)
_Oct 2017 - Jul 2018 (Monterrey, MX 🇲🇽)_
Bootstraped a claims management system for the insurance industry in LatAm by working on technical development and defining a Domain-driven microservices architecture

Achievements:
- Full-stack development using [Elixir](https://resume.benoror.com/revun-cto#backend-other)/[Phoenix](https://resume.benoror.com/revun-cto#backend-other) for Backend and [Ember.js](https://resume.benoror.com/revun-cto#frontend-other) for Frontend
- [Domain-driven Design](https://resume.benoror.com/revun-cto#technical-leadership) architecture using Bounded Contexts
- DevOps infrastructure using [Docker](https://resume.benoror.com/revun-cto#docker) containers on [AWS](https://resume.benoror.com/revun-cto#aws): [Elastic Beanstalk](https://resume.benoror.com/revun-cto#aws)

### [HealthTree](https://www.healthtree.org)
_Jan 2019 - Mar 2020 - Salt Lake City, UT 🇺🇸_
Patient-facing healthcare platform. Small-team CTO role combining architecture ownership, engineering standards, and launch/delivery discipline.

#### CTO
CTO of a small team: coding daily while defining architecture, quality bar, observability, and delivery process from scratch.

Achievements:
- Built backend APIs in [Ruby on Rails](https://resume.benoror.com/revun-cto#ruby-on-rails) and [React.js](https://resume.benoror.com/revun-cto#react) clients, with review, testing, and CI/CD as non-negotiable defaults.
- Stood up [Metabase](https://resume.benoror.com/revun-cto#devops-other), [Sentry](https://resume.benoror.com/revun-cto#devops-other), and [Intercom](https://resume.benoror.com/revun-cto#product) so product decisions followed real usage and incidents were visible.
- Recruited and retained engineers in a competitive U.S. market while keeping a small team shipping.

### [BaseQL](https://www.baseql.com)
_2020 - 2024 - Miami, FL 🇺🇸_
GraphQL access layer for cloud data. Founder-led SaaS through acquisition — ownership of architecture, cost, support, and whether the product was actually ready.

#### Founder
Founder who built, operated, supported, and sold the product without outside funding.

Achievements:
- Full-stack ownership across [Node.js](https://resume.benoror.com/revun-cto#javascript), [React.js](https://resume.benoror.com/revun-cto#react), and [Next.js](https://resume.benoror.com/revun-cto#next.js), including infrastructure and customer-facing support loops.
- Took it from side project to acquisition in 2024.

### [Panax](https://panax.io)
_2014 - 2016 - San Luis Potosi, MX 🇲🇽_
Low-code tool for building business applications.

- **Full Stack Developer**: Launched an MVP of No-Code tool for internal business applications by defining a Client-server architecture using: [Node.js](https://resume.benoror.com/revun-cto#javascript) / [Express](https://resume.benoror.com/revun-cto#javascript) [SQL Server](https://resume.benoror.com/revun-cto#databases) [Angular.js](https://resume.benoror.com/revun-cto#frontend-other)

### [OperIT](https://www.servicesinit.com)
_2014 - 2014 - San Luis Potosi, MX 🇲🇽_
IT nearshoring consultancy services for U.S. companies

- **Software Consultant**: Define and execute ETL, Analytics and Business Intelligence processes and maintenance of existing software

### [SAP](https://www.sap.com)
_2013 - 2014 - Walldorf, DE 🇩🇪_
World's largest company of ERP software

- **Software Engineering Intern**: Test-driven development for Supportability & SaaS enterprise product lines using [JavaScript](https://resume.benoror.com/revun-cto#javascript) and [Jasmine](https://resume.benoror.com/revun-cto#javascript)

### [CotizaHoy](https://www.cotizahoy.com)
_2010 - 2013 - San Luis Potosi, MX 🇲🇽_
B2B startup for car manufacturing industry

- **Technical Co-Founder**: Launched SaaS/Marketplace developed in [Ruby on Rails](https://resume.benoror.com/revun-cto#ruby-on-rails) [PostgreSQL](https://resume.benoror.com/revun-cto#databases) [Heroku](https://resume.benoror.com/revun-cto#devops-other)

### [NIC Mexico](https://www.nicmexico.mx)
_2008 - 2009 - Monterrey, MX 🇲🇽_
NIC organization for .mx top-level domains

- **Software Development Intern**: Developed internal and customer apps in PHP Java and PL/SQL

## Skills
- **Leadership** (11y) - CTO / VP-level ownership: technical direction, remote team leadership, engineering standards, roadmap sequencing, budget and vendor judgment, and clear communication of risk to non-technical leadership.: Technical Leadership: Project scope & sequencing, Delivery management, Ownership & Accountability, System Design Architecture, Code reviews, Mentoring & Coaching, Agile Methodologies, Roadmaps Planning; Strategic Planning: Tooling & AI enablement, Vendor & cost management, Buy vs Build decisions, Team composition & org design, Architecture & design reviews, RFC/RFD technical documentation, Product + Engineering leadership alignment, Resource allocation; People Management: Mentorship, Coaching, Performance reviews, Performance management, Conflict resolution; Recruitment: Talent sourcing, Hiring manager, Interviewing, Technical screening scripts/challenges, Interviewer coaching, Recruitment process;
- **Backend** (17y) - Backend architecture depth: [Ruby on Rails](https://resume.benoror.com/revun-cto#ruby-on-rails), [PostgreSQL](https://resume.benoror.com/revun-cto#databases), APIs, AuthN/Z and multi-tenant access patterns, background processing, integrations with retries/webhooks, and comparable work in [Python](https://resume.benoror.com/revun-cto#backend-other)/[Node.js](https://resume.benoror.com/revun-cto#javascript).: Ruby on Rails: Rails 7, Sidekiq, TDD, RSpec, Capybara; Developing APIs: REST API, GraphQL; Serverless on AWS: Python on AWS Lambda, DynamoDB, Amplify, Cognito; Databases: PostgreSQL, MySQL, Redis, NoSQL; API integrations: REST, GraphQL; Other: Node.js, Python, Kafka, Rust, Elixir, Shell, Search engines - ElasticSearch, Solr, Git;
- **Product** (11y) - Operational SaaS product sense: CRM and workflow systems, multi-role portals, notifications, reporting, and translating incomplete workflows into a realistic launch plan.: Roadmap planning; Resource allocation; Design reviews; UI/UX assessment; Problem solving with business focus; Project management;
- **AI** (4y) - AI as an engineering and product concern: team enablement, agentic workflows, RAG/chat features, evaluation and cost control, and privacy-conscious production use — not demos for demos' sake.: AI tools: Cursor / CLI, Claude / Code CLI, OpenCode, OpenAI / API, Gemini, CodeRabbit; Multi-agent orchestration: AGENTS.md / CLAUDE.md / .cursor/rules, Git worktrees, MCP / ACP, Agent Skills, Parallel agents, QMD workflows; Workflows: Plan-first for complex tasks, Parallel exploration and execution, Verification-first loops (tests, checks, review), Learn from mistakes via docs/rules updates, Automating repeatable workflows (skills/commands); AI product features: Chatbots, RAGs (Pinecone, pgvector), Context tuning & prompt refinement, Security and privacy guardrails;
- **DevOps** (8y) - Launch readiness and operations: [AWS](https://resume.benoror.com/revun-cto#aws), [Kubernetes](https://resume.benoror.com/revun-cto#kubernetes), CI/CD, observability, incident response, and infrastructure choices that stay affordable for the stage of the company.: AWS: EKS, S3, EC2, RDS, Lambda, Cloudflare; Docker; Kubernetes: GitOPS - ArgoCD, Kustomize, Helm; Other: Greenfield infrastructure setup, Terraform, CI/CD, CDN, Observability, Distributed systems, Fly.io;
- **Frontend** (9y) - Enough [React](https://resume.benoror.com/revun-cto#react)/[TypeScript](https://resume.benoror.com/revun-cto#typescript) range to review UI architecture, staff dashboards, and portal UX with judgment — not only to delegate them.: React: React Testing Library, Playwright, Storybook, Redux, Tailwind CSS, React Query; Typescript; Javascript: Node.js, Jest; Next.js: NextAuth, Vercel; Other: Hotwire & Stimulus, React Native, TailwindCSS;

## Education
- **MBA International Business Consulting** - [Hochschule Offenburg](https://www.hs-offenburg.de/)
  - Oct 2012 - Feb 2014
  - Offenburg, Germany
  - University of Applied Sciences Offenburg
- **BS Computer Science and Technology** - [ITESM Monterrey](https://tec.mx/en)
  - Aug 2005 - Dec 2009
  - Monterrey, Mexico
  - Monterrey Institute of Technology and Higher Education

## Languages
- 🇪🇸 Spanish: Native (100/100)
- 🇬🇧 English: Fluent (100/100)
- 🇩🇪 German: Basic (25/100)

Based on the print layout content from `apps/resume`, generated from `@workspace/data/resume`.